Versand

Shipping Policy

Thank you for shopping with Velvata. We aim to provide you with a seamless shopping experience, including fast and reliable shipping.

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. You will be notified by email if there is a significant delay.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary based on your location:

• United Kingdom: 3–7 business days

• United States: 7–15 business days

• International: 10–20 business days

Note: Delivery times may vary depending on external factors such as customs clearance or carrier delays.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number. The tracking number will be active within 24–48 hours.

Customs, Duties, and Taxes

Velvata is not responsible for any customs duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us immediately at info@velvata.com. We will work with the carrier to resolve the issue as quickly as possible.

Incorrect Shipping Information

Please ensure that all shipping details are correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you realize there’s a mistake, contact us as soon as possible so we can try to amend it before dispatch.

Merchela & Co. LTD
71-75 Shelton Street
Covent Garden, London, WC2H 9JQ.
Company Number: 16434593
info@velvata.com